Solutions

Network Services

With decades of experience in designing and supporting large scale campus networks, including those in critical and high performance environments, we have the capability and the know how to design a modern, automated, easy to manage, highly resilient and low latency network.

Working with both established industry leaders and disruptive and innovative newcomers we offer design, procurement, deployment and support services in the following technology areas:

Wired and Wireless Networks
Network Access Control
Network Management

Network Assurance and Analytics
IOT Device Management
SASE and SD-WAN

Network & Cyber Security Services

In an increasingly complex security market, with more and more point products we aim to work with partners that have established integrations where possible, reducing complexity and management overhead for the customer and building a simpler, more coherent security technology stack.

Mixing established Cyber solution market leaders with up and coming technologies we offer design, procurement, deployment and support services in the following technology areas:

Perimeter Security
IOT Device Security
Cyber Asset Attack Surface Management (CAASM).
Threat Management

Continuous Threat Exposure Management (CTEM)
Web/Email Security and Data Loss Prevention
Endpoint Security and Anti Virus
Remote Browser Isolation

Support Services

Support requirements can vary dramatically depending on the customer and technology implemented. We believe that support should be bespoke to the specific needs of each of our customers and should be easily adapted over time. As such, we offer a variety of support models right through from basic break- fix to network and security managed services.

Our service models are intended to be simple, clear and easily consumed with the ability to ‘bolt-on’ additional support services quickly and easily when required. Some of the services we offer are outlined below:

24/7 Network Support
Remote and Proactive Network Monitoring
Configuration assistance, Network Moves and Changes

Technical Onboarding
Design Consultancy
Network and Security Health Checks

Onboarding Services

Our more diligent approach to customer onboarding

At Generative Technologies we believe that technical onboarding is key to the lasting and continued success of customer support arrangements and as such have built a more structured approach to customer onboarding. This approach typically includes the following:

A defined technical onboarding process with set steps and processes
Technical output outlining remediation steps and best practice guideline
An initial period of enhanced support to ensure the foundations for future success are established

Our Onboarding process is centered around the principles of CARE:

Consult - Understand your existing environment, challenges and aims for the future
Assess – Determine and define what action can be taken to improve design/security posture.
Remediate – Carry out those predetermined steps as part of a measured and project managed professional services engagement.
Evaluate – Collaboratively assess the success of the project.

Professional Services

Our Approach to Professional Services

At the core of our professional services is a commitment to flexibility, ensuring we deliver value precisely where and when it’s needed throughout the design and installation process.

We leverage the expertise of highly accredited and certified engineers across specialised fields to foster seamless collaboration between customer and supplier technical teams. This approach enables us to deliver technology installations and projects that are not only efficient but also stress-free.

We view ourselves as an extension of our clients’ technical teams. Our flexible, collaborative, and straightforward methodology is designed to simplify project delivery and maximise outcomes. Trusted by organisations operating in mission-critical networking environments across both public and private sectors, we are confident in our ability to become a reliable and valued partner in your technical journey.