Generative
Technologies
To be your trusted partner for all your Network and Cyber Security needs.
Generative Technologies provides services for all stages of projects, from consultancy, design expertise and procurement advice through to installation and ongoing support and maintenance. Technically led, hugely experienced and agile in our approach, we aim to help our customers drive real and tangible value from their technology investments and deliver better outcomes for their organisations and customers.
Comprehensive IT Support
At Generative Technologies, we offer both direct and indirect IT support through our team and our trusted partners. Whether you need immediate assistance or ongoing maintenance, we’ve got you covered. Our team of experts are dedicated to providing you with the highest level of support, ensuring that your IT infrastructure remains secure and efficient. With our proactive approach to IT support, we can identify and resolve potential issues before they impact your business.
We offer flexibility in our approach to ongoing support and maintenance, providing both partner and vendor led support options depending on the technology and solution design. With multiple technologies to manage and network complexity on the increase, we aim to simplify network and network security operations with highly tailored and targeted support packages that best fit the individual needs of our customers, reducing operational overheads and leaving you to focus on the things that really matter.
IT Networking and Cybersecurity Experts
With decades of combined experience in Networking and Cyber Security we understand the value of a focused, technically led and highly competent networking partner. A partner that will become a genuine extension of your team, that will not only deliver and support technology solutions but build a lasting relationship with you to drive the utmost value from your investments. Having worked across both the public and private sectors, including within the most technically challenging environments, we have built a wealth of experience across solution design, installation practices and support and maintenance arrangements allowing us to successfully guide our customers through even the most challenging of technology projects.
Onboarding
A more diligent approach to customer onboarding...
At Generative Technologies we believe that technical onboarding is key to the lasting and continued success of customer support arrangements and as such have built a more structured approach to customer onboarding. This approach typically includes the following:
–         A defined technical onboarding process with set steps and processes       Â
–Â Â Â Â Â Â Â Â Â Technical output outlining remediation steps and best practice guidelines
–Â Â Â Â Â Â Â Â Â An initial period of enhanced support to ensure the foundations for future success are established.
Our Onboarding process is centered around the principles of CARE:
Consult – Understand your existing environment, challenges and aims for the future.
Assess – Determine and define what action can be taken to improve design/security posture.
Remediate – Carry out those predetermined steps as part of a measured and project managed professional services engagement.
Evaluate – Collaboratively assess the success of the project.
Network Infrastructure as a Service (NIaaS)
Network Infrastructure as a Service (NIaaS) continues to be an aspiration for many seeking to simplify and provide complete predictability on their networking spend. Working closely with our technology partners, Generative are able to offer a true NIaaS service, giving our customers the ability to flex their network requirements up and down as required and to consume network infrastructure as they would any other subscription service.
Our NIaaS service includes:
- The option of monthly, quarterly or annual billing
- The ability to include network hardware refreshes within the service.
- 24/7 network monitoring
NIaaS is designed to provide everything you need to maintain your network infrastructure on an OPEX model, removing the headache of ad hoc and costly hardware refreshes and rendering networking spend entirely predictable.
Simplifying Network and Cybersecurity Management: Streamlining complex processes for efficient business operations and enhanced security measures.
Customer Centric and flexible support options that best suit your business
An experienced team with a wealth of knowledge and experience in the Network and Network Security industries
Network Infrastructure as a Service (NIaaS): Offering scalable and cost-effective networking solutions tailored to business needs.
Contact Info
Business Hours
Monday to Friday: 09:00 – 17:00
*excludes contractual support hours.
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